The Home Adaptations
Installer Network
Be assured of quality workmanship and customer service
The benefits of using HAIN
In partnership with Foundations, the network created to help you find reliable contractors for home adaptations. All members of HAIN have undertaken a detailed vetting and assessment process, so you can be assured in their commitment for delivering quality work and customer service.
Vetted
All HAIN members undergo stringent vetting and checks before being approved to join the service.
TrustMark registered
The checks undertaken to join HAIN also provide all members with TrustMark membership, the only Government Endorsed Quality Scheme for work carried out in or around the home.
Code of Practice
Members carry out all works under the HAIN code of practice, which demonstrates their commitment to delivering excellent workmanship and customer service.
Customer support
We’re at the end of the phone to provide support to both you and the installer at any time.
Rigorous checks we undertake
An example of the checks we carry out are:
Insurances
Business
checks
Workmanship
inspections
Qualifications
and memberships
Health and Safety
qualifications
References and
reviews
DBS
Certificates
Insurance Backed
Guarantees
How we support your clients
Our aim is to make it easy for householders to find a quality, reliable installer to complete their work. We work closely with both you and your clients to provide the support needed.
Client
Occupational therapist / Social services
Technical officer / Housing
Contractor
Step 1
Requires adaptation to live at home.
Screening call to see if adaptations could be an option.
Step 2
Assessment carried out resulting in a recommendation of what adaptations are needed.
Assessment carried out resulting in a recommendation of what adaptations are needed.
Step 3
Completes funding application form.
Check eligibility including means testing.
Step 4
Agrees proposed scheme and request quotations from HAIN contractors.
May check proposed scheme.
Survey, drawings, specification and pre construction health and safety info. Request quotations from HAIN contractors.
Provides quotation to client.
Step 5
Makes full funding application.
Considers and approves the application.
Step 6
Signs work contract.
Prepares contract and arranges pre-start meeting.
Creates Health & Safety plan. Signs works contract.
Step 7
Signs work contract.
Oversees the work. Agrees variations. May include interim payments for larger projects.
Carries out works.
Step 8
Signs off work as complete.
Final inspection and signs off work as complete.
Photo evidence of completed project.
Step 9
Pay for work over and above the grant.
May check completed project.
Certify as complete and make payments.
Provide Health and Safety files, invoice certificates and guarantees.
Here to support you
We’re here to help you and your clients. The team from HAIN are on hand to provide support.
Customer service
Get in touch any time via the phone or by email.
TrustMark registration
TrustMark is the only Government Endorsed Quality Scheme for work carried out in or around the home.
Government Endorsed Quality
When a consumer chooses a TrustMark Registered Business, they are engaging with an organisation that has been thoroughly vetted to meet required standards and has made a commitment to good customer service.
